Wholesale Policies

Please review your invoice completely prior to paying. When paid, you are agreeing that the size, color choice, and design reflected in the invoice are accurate. Wholesale and bulk orders cannot be refunded or canceled. Once payment is received, processing begins immediately to meet the stated TAT.
Estimated turn around time for wholesale and bulk orders is 10 business days following completion of payment, unless stated otherwise. Due to holidays, processing time may be increased for orders placed between 11/1/2023 – 12/31/2023. Orders will begin processing once payment is received in full. Exceptions to this policy are for schools only and are discussed in writing before the invoice is sent.
Due to stock availability, if your complete order cannot be shipped at the provided TAT mark, you will receive an email to confirm if you would like to receive the remaining portion of your order at a later date or be refunded for the incomplete items. If no response if provided within 24 hours of the email, then the completed items will be shipped and the remaining items shipped in the stated time provided in the email. This only applies if the selected shirt brand and any comparable alternatives are not available.
If the stated brand on your invoice is not available in certain sizes, then an alternative brand at the same price point will be used that is a similar color unless requested by the buyer prior to invoice payment. If the buyer requests no brand change then the purchase will be canceled and refunded.
Orders will be shipped via USPS priority mail or UPS, both of which include insurance over $100. This is to protect against any damages to the products due to circumstances out of both shipper and buyer's control. No signature is required but may be added on at the buyers' expense. If the buyer would like to add on the signature confirmation, the purchase must be made when the order is placed.
It is strongly recommended to inspect all items immediately upon delivery for defects and/or damages. All inquiries must be submitted within 3 days following the delivery date.